Cricxo's Privacy Policy — Our Commitment to Protecting Your Data

This Privacy Policy applies to the Cricxo website (cricxo.co), mobile application, and all associated services. By using Cricxo, you are voluntarily consenting to the terms of this policy.

We believe privacy is a fundamental right. Every Cricxo user's data is handled with the utmost care. This policy transparently explains what information we collect, why we collect it, and how we keep it secure.

Cricxo follows international privacy standards and endeavours to comply with GDPR (General Data Protection Regulation) principles where applicable.

Cricxo only collects data that is genuinely necessary to operate the platform and improve your experience. No unnecessary information is collected.

Directly Provided Information

Automatically Collected Information

• Device Information: Operating system, browser type and version.
• Network Information: IP address, connection type.
• Usage Patterns: Pages visited, time spent, and games played.
• Transaction History: Deposit, withdrawal, and betting records.
• Log Data: Login and logout times, and failed login attempts.

Cricxo uses collected data for specific, legitimate purposes. Every use is aimed at improving your experience and maintaining the security of the platform.

1. Account Management & Verification: For the registration process, KYC verification, and login security.
2. Service Delivery: To process gaming, betting, deposit, and withdrawal activities.
3. Fraud Prevention: To detect unusual transactions or multiple accounts.
4. Customer Support: To resolve your issues and answer your questions.
5. Platform Improvement: To analyze usage patterns and develop new features.
6. Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
7. Marketing (with consent): To send you promotional offers and updates, with your consent.

Cricxo never sells your data. Information is only shared with third parties when strictly necessary and in a manner that safeguards your interests.

Lawful Grounds for Sharing Data

• Payment Provider: Mobile banking services such as bKash, Nagad, and Rocket receive only the information required to process transactions.
• Game Providers: Partners such as Evolution Gaming and Pragmatic Play receive only the information necessary to operate their games.
• KYC Verification Provider: Accredited verification providers for identity confirmation.
• Legal Authorities: In response to a court order or a lawful request from a government authority.
• Anti-Fraud System: Specialized security services for account protection.

All third-party partners are bound by Cricxo's strict data protection agreements and may only use your data for specified purposes.

Cricxo uses internationally recognized technologies and practices to protect your data. There is absolutely no compromise on security.

Technical Security

• 256-bit TLS/SSL Encryption: For all data transfers across the website and app.
• AES-256 Encryption: For sensitive data stored in the database.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: To prevent cyberattacks.
• Real-Time Fraud Detection: Suspicious activity is detected automatically.

Organizational Security

• Only authorised personnel have access to your data.
• All staff undergo regular data protection training.
• Independent third-party security audits are conducted annually.
• You will be notified within 72 hours of any data breach.

Cricxo uses cookies to enhance your experience and keep the platform running smoothly. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features on Cricxo to not function properly.

Cricxo gives you full control over your personal information. You have the following rights:

Cricxo strictly prohibits registration by anyone under 18. We do not knowingly collect personal information from minors.

If parents have any concerns, please contact us — we are committed to providing every possible assistance.

Cricxo does not retain any data longer than necessary. Below are the retention periods for different types of information:

For any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following:

We respond to data protection requests within 72 hours. Urgent matters are typically handled much sooner.

Cricxo may update this Privacy Policy from time to time. You will be informed of each change through the following methods:

• A direct notice sent to your registered email address.
• A banner or pop-up message on the website homepage.
• Push notifications via the app (if permitted).
• The "Last Updated" date at the top of this page will be changed.

If you do not agree to the updated policy, you may request to close your account. Continuing to use the platform will be considered acceptance of the new policy.